HEALTH GUARANTEE
Our Health Warranty
Part 1 — Health at the Time of Arrival
All our puppies leave our home healthy, properly cared for, and free from contagious illnesses. To ensure your peace of mind, we require that your new puppy be examined by a licensed veterinarian within 96 hours of arrival.
If your veterinarian finds a serious illness or condition that was present before the puppy left our care:
You may return the puppy for a full refund of the purchase price
A written statement from your veterinarian is required
We will cover the return shipping costs of the puppy
Please note:
Veterinary exam or treatment fees are not refundable
Shipping costs paid at the time of purchase are non-refundable
The 96-hour time frame is firm (weekends and holidays are not exceptions)
Part 2 — Protection Against Genetic Conditions
We stand behind the long-term health of our puppies. If your puppy is diagnosed with a serious congenital or genetic condition before the age of 2 years, we will provide a replacement puppy from the next available litter.
Conditions Covered:
Serious or life-threatening heart defects
Severe hereditary neurological disorders
Any congenital condition that significantly affects quality of life or longevity
Not Covered:
Mild or insignificant heart murmurs
Allergies or conditions that do not impact the puppy’s overall quality of life
We may request a second veterinary opinion, which we will pay for, to confirm the diagnosis. Our goal is always to work with you fairly, compassionately, and transparently.